COMPLETE PROPERTY -  Integrated marketing campaign 


Complete, a property agent based in Devon with 4 branch locations, wanted to implement a new marketing strategy, to raise awareness of their brand, communicate their USPs, reach target customers and set them apart from other property agents in the region. Specific objectives were to increase valuation requests and website visits.


We undertook a full brand review, before devising and delivering a new marketing strategy to reach their target customers. 


The idea of the ‘Complete People’ campaign was to use real people to counteract negative perceptions of the property industry and communicate positive customer experiences of buying and selling. The brand objective was to make the complete brand more relatable and authentic and replace the tired sales messages with real ‘stories.’ 


The campaign consisted of video, print and digital led advertising across the website, social media and regional press/ online media. 

When it came to the launch of Complete’s new office in Teignmouth, it had to be exciting as well as very locally-focused, and so the idea of shooting a film - Live Where You Love - was born. Working with local rugby legends to showcase the area, the film highlighted Complete’s connection with the town and raised awareness of the brand as a genuine local and people-centred property agent.


  • The office launch event achieved press coverage across regional media and the film reached over 46,000 people on social media.

  • The Facebook campaigns achieved a combined total of over half a million impressions, with the film receiving over 23,000 views. 

  • 241,000 people reached through digital campaigns.

  • 3,000 clicked trough to the Complete website

  • For a 2 week period of the campaign, analytics showed that 890 people visited the ‘request a valuation page’ compared to 97 people for the 2 weeks prior to the campaign, proving an increase of 817%


The positive ROI for the campaigns, highlights the success of Complete’s marketing shake-up and the creative approach to each challenge.

Watch the Live Where You Love video campaigns:


'Live Where You Love' featuring Teignmouth

'Live Where You Love' featuring Exeter

Phone 01392 267394



6 Northernhay Place, Exeter, Devon, EX4 3QJ

© 2020 by Astley Media 

Initiatives that we support