Communicating with Technology Checklist
Updated: Jul 23
So, your business has had to start working remotely.
Keeping communication channels open with your staff, clients and suppliers suddenly just got a whole lot trickier.
Fortunately, there are plenty of great technology solutions out there to keep you connected.
Here’s 7 of them…
1) Video conferences are a great virtual substitute for real-life meetings. Applications like Zoom, Microsoft Teams, Google Hangouts and Skype allow real-time video calls with features and allow screen sharing, PowerPoint presentations and more. Try them all and see which works best for your team.
2) Emails. According to TechJury, the average office worker receives 120 emails every day. With the current rise in remote working, that number is only going one way - upwards. Keep on top of your emails by creating folders for different categories and deleting them as they are actioned, plus try to migrate as much of your internal comms as possible to other channels.
3) Messaging platforms like Slack, Chanty and Flock allow you and your team to keep in constant contact without overloading each other’s email inboxes. These are just three examples, but there are plenty of alternatives. Many provide useful features such as separating chats by topic, integrated video calls and providing meeting reminders.
4) Telephones may have been invented in the 19th century, but modern internet-hosted VoIP phone systems are a far cry from what Alexander Graham Bell came up with. With cloud voice platforms, your team can stay in touch with clients (and each other) from anywhere - using the same contact numbers, redirect options and call analytics as if you were still in the office.
5) Social media. With your staff stuck at home and unable to attend networking events and meetings, maintaining the digital presence of your brand is more important than ever. Keep your clients and wider business contacts up to date with regular updates on Twitter, Facebook, LinkedIn and Instagram. You can use these channels to set up online networking groups and arrange video conferences.
6) E-newsletters are the ideal way to communicate your services to customers and leads and to keep internal staff up to date with important news and updates. Mailchimp is one of the most popular platforms, and ActiveCampaign and Constant Contact also have loyal followings. ContactMonkey positions itself as a specialist for internal comms.
7) Keep in touch with your teams less formally with WhatsApp or the more secure Telegram on your mobile phones. You’ll probably never fully succeed in replicating the office banter while you’re all sat in your spare rooms, but at least you’ll be able to maintain a sense of community and company culture which is key to business success.
Remote working brings many challenges, but it also gives you the opportunity to try out new communication technologies that could continue to help your business to succeed when remote working is no longer such a necessity.
Contact us at firstname.lastname@example.org for more advice and support.